Do you service/re-certify the product locally or does it need to be sent to Germany?

Do you service/re-certify the product locally or does it need to be sent to Germany?

Do you service/re-certify the product locally or does it need to be sent to Germany?

We are proud to service and recertify most devices in our Danvers, MA office.  There are some rare circumstances under which devices will have to be sent to Germany for repair, but our customer service department will communicate all of this information prior to taking any action.

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    • How long does the repair/recert take?

      How long does the repair/recert take? Repairs and recertifications typically take 5-7 business days. We also offer an expedited service fee ($150) for those customers that wish to have their device fully repaired or recertified and sent back to them ...

    • Do you have a loaner device program?

      Do you have a loaner device program? Yes, Techkon is happy to provide loaner devices to customers. The fee for loaner devices range in price from $200-$500 depending on the device. We also offer an expedited service fee ($150) for those customers ...

    • How can I get trained on the product?

      How can I get trained on the product? All Techkon products come with free product training via gotomeeting. Onsite training is also available for purchase.

    • What is your product warranty?

      What is your product warranty? All Techkon products come with a full warranty. See the matrix below for more details: SpectroDens3 – 2 years SpectroDens4 – 2 years SpectroPlate – 2 years DENS – 2 years SpectroDrive – 1 year

    • How can I get technical support?

      How can I get technical support? You can reach our technical support team at 978-777-1854 or by chatting with us at www.techkonusa.com, or by emailing service@techkonusa.com.